Frequently Asked Questions
Everything you need to know about your iPenStore experience.
What is the typical shipping time for orders?
Most orders are processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 10-21 days depending on the destination.
What is your return policy for fountain pens and ink?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene and safety reasons, bottled ink cannot be returned if the seal is broken.
Do you offer engraving services for gifts?
Yes, we offer professional laser engraving on select metal-bodied pens. You can choose your font and text directly on the product page before adding the item to your cart.
Are the products sold on iPenStore authentic?
Absolutely. We are an authorized retailer for every brand we carry, including Lamy, Pilot, and TWSBI, ensuring you receive genuine products with full manufacturer warranties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
How can I track my package?
Once your order ships, you will receive an automated email with a tracking number and a link to the carrier's website to monitor your delivery progress.